Playing the game
You can play without a Candanova account. Your device saves your explorer names, progress, settings and items. There are no ads or third-party analytics, and the app does not track you across other apps.
What is saved?
Save and purchase records include unique identifiers that keep items with the right explorer and device and prevent duplicate delivery.
iCloud and purchases
If you enable iCloud saving, your saves are also stored in your private iCloud account. Apple handles payments and story downloads; we don’t receive your card details or Apple password.
More about Apple services
The app receives product, transaction and refund records to unlock content and manage purchases. Review sync in Settings → Saves & iCloud. Turning sync off does not delete existing cloud saves.
Read Apple’s privacy policy for its services.
Contacting support
When you email us, we use your address, message and any attachments to answer your question or investigate the problem. Our email is hosted by Zoho Mail.
More about support email
You might send device details, a screenshot or purchase reference. Please leave out passwords and card details. A parent or guardian can contact us for a child.
Zoho processes messages to provide email. See Zoho’s privacy policy.
Using and sharing information
We use information to provide the game, deliver purchases and help players. We don’t sell your personal information.
Purposes, providers and legal bases
We use information needed to fulfil purchases under our contract with you. Support and fault-fixing are our legitimate interests. We also keep or disclose records when legally required.
Apple provides game services; Zoho provides email. Providers may process information outside the UK. Zoho’s policy explains its transfer arrangements; contact us for more details.
This website is hosted by Vercel, with Cloudflare providing website delivery and security services. Hosting providers process connection details, including IP addresses and requested pages, for delivery and security. We add no advertising or analytics to these pages.
Keeping and deleting information
Game saves remain on your device and, if enabled, in iCloud until removed. We keep support messages only while needed for your enquiry, follow-ups, purchase disputes or legal requirements.
More about deletion
Deleting the app may remove local progress, but some purchase-verification records can remain in protected device storage. Apple keeps its own transaction records. Manage cloud saves separately through iCloud.
We delete support information when no longer needed. Email us to request deletion of information we hold.
Your choices and rights
Contact us to ask about your information or request access, correction or deletion. You can also complain to the UK Information Commissioner’s Office.
More about your rights
Depending on the circumstances, you can request restricted use or a portable copy. You can object to processing based on our legitimate interests. We’ll explain any limits that apply.
Manage game preferences in the app and iCloud through device settings. You can contact the ICO or your local data-protection authority.
This policy covers Pictastrophe! and its support pages. If our practices change, we’ll update this page and its date.